When logging in to an ICAM enabled application using your CAC, you receive the following error.
Cause
This error is typically caused by the email address on your CAC not matching your NOAA email address. Please verify this by using the verification steps below.
Verify
Step 1: Open ActivClient Agent
Step 2: Open the Encryption or Signature Certificate
Step 3: Verify the Email Address in the Subject Alternative Name Field matches your NOAA Email Exactly
Resolution
If the email addresses do not match, you will need to take one of two steps to correct this issue.
Option 1: You will need to have a RAPIDS update the email address on your CAC to match your NOAA email address
Option 2: Your primary mail administrator will need to request that your NOAA email be corrected.
Workaround
Many applications permit users to sign in using their username and password. If the application you are attempting to sign into supports this, you will be able to click cancel when you are prompted for a certificate and receive the username and password prompt. Note: You may need to restart the browser to clear any broken CAC login attempts.